Security
Enterprise data promises for Pertava customers.
Pertava is built for deadline-sensitive work where customer data, evidence, and ownership trails matter. The service is designed around data minimization, tenant isolation, auditable follow-through, and region-aware deployment.
Customer documents, emails, packets, and evidence are never used to train or fine-tune shared AI models.
Organizations choose Canada or the United States as their primary data region during onboarding.
Each customer's workspace is isolated with tenant-aware access controls and least-privilege administration.
Every critical change, route, response, and closeout step is designed to leave a traceable proof trail.
AI and customer content
Pertava uses AI to identify changes, route exact asks, summarize context, and preserve proof within your tenant. Customer content is processed only to operate your contracted workflow. It is not used to train foundation models, shared models, or models for other customers.
Data residency
Customers select a primary country during onboarding: Canada or the United States. Customer content stays in that selected country unless your organization explicitly requests cross-border replication or an alternative deployment model.
- Canada: Azure Canada Central, AWS ca-central-1, and GCP northamerica-northeast1 are available infrastructure targets.
- United States: Azure US regions, AWS us-east-1/us-west-2, and GCP US regions are available infrastructure targets.
Access control and isolation
Pertava is designed around organization-level tenant boundaries, role-based access control, and least-privilege internal administration. Workspace administrators control user access within their organization.
Encryption and audit trail
- Encryption in transit with TLS and encryption at rest for stored customer content.
- Administrative and sensitive data-access events are designed to be audit logged.
- Follow-up requests, responses, source links, and closeout states are preserved as evidence.
Sub-processors and enterprise review
Pertava uses cloud, email, billing, and operational sub-processors only as needed to provide the service. Enterprise customers can request a data processing agreement, sub-processor list, and security review materials at security@pertava.com.
Contact
Pertava Security
security@pertava.com